Question 1

Do you ship outside of Canada?

Accepted Answer

Unfortunately, we do not ship outside of Canada at this time. We will announce on our socials if this changes and thank-you for your interest!

Question 2

Do you offer bulk pricing for events?

Accepted Answer

If you are interested in purchasing air plants in bulk, please reach out to us using the contact form below. Please note the type of event in your message so we can assist you better (e.g. wedding, birthday etc.). We thank-you for your interest!

Question 3

How do I check my order status?

Accepted Answer

After you check-out you should receive an email that contains and order summary and tracking information for your package. If you have any questions, please use the contact form below to reach out to use and we will get back to you as soon as possible.

Question 4

Can I cancel an order once it is placed?

Accepted Answer

Unfortunately, no. Once your order is processed it is sent to our warehouse for processing.

Question 5

What are air plants?

Accepted Answer

Air plants (Tillandsia) are tropical plants that don't need soil to grow. They absorb water and nutrients through their leaves and are easy to display in creative ways!

Question 6

Do air plants need soil?

Accepted Answer

Nope! Air plants are epiphytes, which means they grow naturally on trees or rocks - they don't require soil.

Question 7

How do I water my air plant?

Accepted Answer

Soak your air plant in room-temperature water for 20-30 minutes once a week. Dry your air plant upside down to ensure that no water remains in the recesses of the plant. Rainwater is the best, but you can safely use tap water. Do not use distilled.

Question 8

How much light do air plants need?

Accepted Answer

Air plants love bright, indirect sunlight. Avoid direct sun for long periods, as it can scorch their leaves.

Question 9

Do I need to fertilize my air plants?

Accepted Answer

It's optional. Use a bromeliad or air-plant specific fertilizer as directed to encourage blooming and pups.

Question 10

How often should I mist my air plant?

Accepted Answer

Misting can be done between soakings, especially in dry environments/seasons. Misting alone is not enough long-term - they still require a weekly soak.

Question 11

How do I know if my air plant is healthy?

Accepted Answer

Healthy air plants have firm green or silvery leaves. Signs of trouble include browning tips, mushy/blackened bases, or curled/dry leaves.

Question 12

What does it mean when my air plant blooms?

Accepted Answer

Blooming is a natural part of an air plant's life cycle. After blooming most varieties produce baby plants called, "pups".

Question 13

What are pups?

Accepted Answer

Pups are little offsets or baby plants that grow at the base of a mature plant. Once they reach roughly 1/3 of the size of the parent plant, they can be gently separated or left behind to form a clump.

Question 14

How do I display air plants?

Accepted Answer

Anywhere with good air circulation! You can use wood, driftwood, terrariums, shells, hanging displays, or ceramic holders - just avoid anything that retains moisture and do not plant in soil!

Question 15

Do you include heat packs in the colder weather?

Accepted Answer

Yes! In the colder months, we use heat packs and insulation to help ensure your air plants arrive safely.

Question 16

How long does shipping take?

Accepted Answer

Your order should arrive within 2-5 business days if you reside within Ontario and Quebec. All other orders within Canada should arrive within 4-7 business days. A tracking number is included with every order.

Question 17

What if my plant arrives damaged?

Accepted Answer

If your plant arrives damaged, contact us within 48 hours with a photo (please use the contact form below). We'll happily provide a replacement or store credit, depending on the situation.

THANK YOU FROM PHILMANS!

Air plants have changed our lives in many ways, and we hope they impact yours in a positive way. We want to thank-you for showing interest in our passion!

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